Coronavirus (COVID-19) Update

installing mats at the Ebony Horse Club

Coronavirus (COVID-19) Update

We would be most grateful if you would read the following important information regarding COVID-19

We would like to assure our customers that we are doing everything we can to continue operating normally during these very difficult times. We are essentially a mail-order company, so we have no direct contact with customers when placing orders. We are able to keep staffing levels to a minimum and have a strict regime in place to ensure a clean environment in the office and yard.

Our carriers are not requiring signatures but will log the name of the delivery recipient. They will leave items outside front doors, knock and call for attention before stepping back to a safe distance. We remain available during office hoursfor telephone enquiries and for advice on placing orders.

You are still welcome to collect your order from us, but please phone ahead to pay in advance with a credit or debit card. This will mean you don’t have to come into our office, and we can have your order ready for us to load for you without the need for you to get out of your car.

We are strictly following all government advice regarding sanitisation and social distancing, but as a mail-order company, we are still allowed to remain open, and we have reduced our staff to one person who is alone in the office and warehouse. All of our couriers are fully operational. Although the government has asked people to work from home where possible, for us to prepare orders and ship parcels, this would obviously not be possible.

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